Originally posted at
There are a number of ways of using RT from within emacs. A quick google search will find them. Here’s what I use.
First, you’ll need to snag a copy of the rt perl script from
from the source package. This can go almost anywhere on your local system but
I put it in
$HOME/bin/. Make sure you make it executable.
$HOME/.rtrc. This will contain the information rt needs to access
your RT install.
server https://rt.example.com/ user your-user-name passwd super-secret-password
Test it out by running rt list. You should get a list of all open tickets for your account. If you leave out the passwd line, rt will prompt you for your password.
Now to setup emacs. I use a couple of cool features of emacs: term-mode and
emacs server. Term mode will allow you to run the rt shell within emacs. You
could run it from emacs’ shell mode but it doesn’t work as well. The server
allows you to run the command
emacsclient and edit a file in whichever emacs
instance started the server. I made all of this simple on myself by putting it
in a file for emacs to load when needed. I put it in
;; rt mode (add-to-list 'auto-mode-alist '("rt\\.form" . text-mode)) (add-hook 'text-mode-hook 'flyspell-mode) ;; start rt (server-start) (term "/home/rbsmith/bin/rt") (term-pager-toggle)
The first part loads tickets in text-mode and turns on flyspell-mode i.e., spell check on the fly. You can leave out (term-pager-toggle) if you like. It simply paginates the output from rt much like less does.
Now create a little wrapper script for starting emacs and rt. I called it
$HOME/bin/rt-client. Make sure you make it executable.
#!/bin/bash export EDITOR=emacsclient emacs -l $HOME/.emacs.d/rt
You can use the command
help from the
rt> prompt to get all sort of
information on how to actually use the RT shell.
3 Editing Tickets
When you run a command to edit a ticket, the ticket will load up in the emacs
window. The message is in RFC 822 format. If you have a field that needs to
span multiple lines (like text) every line, including blank lines, needs to
start with a space. When you’re done editing a ticket, type
C-x C-# to close
the editor and submit the changes.